TERMS OF SERVICE

Please read our TOS carefully, so there will be no misunderstandings. 

By sending us money, it means you have read, understood and accepted our TOS.


Allergy Warning !

We do have dogs in our household, but our workplace is pet free.

No dogs are in contact with our materials.


General information:

  • We do not work with copyrighted characters!

  • In case of purchasing a Full-suit or a Digitigrade-suit, we will need a full size DTD.

    • Guide on how a proper DTD is made can be sent, should questions arise.

    • Should the DTD not be made proper, we then reserve the right to add up to a 100€ fee.

  • In regards to hand sizes, some measurements are preferred, to give the customer a more snug fit.


Quotes: 

  • A quote is valid for two months. After which a new quote has to be requested. A quote is personal to only you and the character you’ve submitted.

  •  Quotes are given in EUR, but can be given in DKK for Danish customers.

  • We can only give a quote with a clear, non-shaded, character sheet, with preferably 3 views (front, back and side) Though 2 sides (Front and back) are a minimum.

  • After a quote has been given, only very minor design changes can be requested. Any larger changes will be subjected to a fee or not accepted. 

  • We do not give quotes to people under the age of 18.

    •  A parent or guardian can apply for a quote and a commission slot on behalf of a minor. All communication and payment will have to go through the parent or guardian.

  • A price quote does not guarantee you a slot in our queue, or force you to buy anything.
    You are welcome to ask for the quote and the regarded price.

  • Shipping is not included in the quote. It will be calculated and paid by the time the suit is completed.

  • Contact is through e-mail or telegram. Email is preferred for Quotes. However, Telegram is the easiest place to get in touch with us.

  • We reserve the right to not accept a quote or commission, if we are not comfortable with it.

Payment:

  • A 30% non-refundable down payment is required to secure your slot.
    This 30% goes into material costs, and is non-refundable. 

  • Full payment up-front is preferred, but we can accept smaller payment plans.

  • The suit will not be started until fully paid.

  • Do not commit to buying if you cannot afford it.

  • Payment through bank transfer (IBAN) or Sum up (credit card)
    However, Sum up does not work for US customers.

  • For creditcard we will add a 2.75% fee to the transaction.

  • We do NOT accept Paypal as a payment method.

    • If you choose to pay by credit card, the currency will change into DKK.



Materials:

  • We do not work with any real fur at all.

  • We strongly prefer to choose where to buy our materials and fur from. But will consult the commissioner on the fur materials, colors and so forth. 

  • Be aware that we can’t guarantee that the faux fur we use does not change the dye lot color or go out-of-stock in the future. If you order parts from us in the future, the colors may have changed in the given time.


Photos and copyright:

  • We have all rights to any photos that we take during the work in progress, as well as of the finished product.

    • We reserve the right to freely use any photos we take doing work in progress and after, to use for commercial benefits.

    • If a commissioner requests to not be published during the work progress and after completion on our social media, or website, we will charge an additional fee of 50% of the total price to the commission.

Cancellation:

  • If you have to cancel your order for any reasons, refunds are given based on the amount of work completed:

    • If your commission has not been started, we will refund you all payments you have made so far, minus the non refundable 30% deposit.

    • If work has started, we will partially refund you based on the amount of work that we put into it.

    • If we have to cancel your order, you will be refunded 100%.

  • Finished orders cannot be refunded.



Deadlines:

  • We do not work with Deadlines at the current time, and cannot guarantee completion for specific conventions or dates. 

  • We will give you an estimated completion time, in which you can expect the suit to be completed by.

  • Wait time will be no longer than maximum a year after fully paid.

  • We will try our best to meet your requests on completion time, but we cannot give a guarantee for completion. 


Shipping:

  • We ship worldwide

  • We ship our suits by Postnord, with tracking and full insurance.

  • Shipping price is not included in the price of the suit, and will have to be paid after the suit is complete and ready for shipping.

  • Note that the buyer is responsible for any applicable customs fees. 

  • We will not put a lower value price on the package.

  • We are not responsible for any custom fees that the receiver of the suit will get.




Warranty:

  • When in your possession, there will be a 90 days warranty period. If there are any flaws with the product, it will be our fault, and we can fix it for you. 

  • Regular wear-and-tear is not included in the warranty.

  • Please remember that we are a small family company. And that every suit we make is a one-of-a-kind, and is handmade with love and care.

  • We are not robots, and that means smaller “beauty defects” can sometimes happen, though we always strive to do our very best. 

  • If the suit has been altered by yourself or someone else, without our permission, there is no warranty.